Websites and automation systems for trades in Medway
Based in Kent, building for plumbers, electricians, roofers, builders and landscapers across the Medway towns.
Medway work covers Rochester, Chatham, Gillingham, Strood and Rainham, from the older terraces to the newer estates and the villages on the Hoo Peninsula: boiler breakdowns, blocked drains, rewires, roof repairs and loft conversions. When something goes wrong, the customer types "boiler repair Medway" into their phone and rings whoever answers first. When they search that at 9pm and you're on a job, the system answers.
Why speed wins the job
Seconds
to answer an enquiry, against a 5+ hour industry average
21x
more likely to qualify a lead responding inside 5 minutes
£27k+
lost yearly by the average service business through slow response
80%
of sales happen after 5+ follow-ups. Most businesses stop at 2.
Everything in one system
Seven tools that would normally mean seven logins and seven invoices. Built as one system for trades across the Medway towns, for one monthly price.
Smart Website
A proper website built for your trade, so when someone in Rochester, Chatham or Gillingham searches for what you do, they find you and not a firm from the next town along. Built to turn visitors into enquiries, not to win design awards.
Why it matters
Most trade websites are either ten years old or don't exist. Customers check you out online before they ring. If there's nothing there, or what's there looks half-finished, they ring someone else.
See how it worksOnline Job Request Form
A simple form on your site where customers across the Medway towns pick the job and send you the details. They fill it in at 10pm on the sofa in Rainham, you wake up to a qualified job waiting for you.
Why it matters
Plenty of customers won't ring. They want to sort things out online, in their own time, without a phone call. If your site can't take a job request, those jobs go to a business whose site can.
See how it worksMissed Call Text Back
You're up a ladder in Strood or under a sink in Walderslade. The phone rings out. With five towns' worth of competitors a tap away, that customer gets an instant text from you asking what they need. The job stays alive until you're free.
Why it matters
A missed call is usually a lost job. Most customers ring the next number on the list within minutes. You never even know what you lost, because they don't leave a voicemail. They just move on.
See how it worksOne Inbox
A text from Gillingham, a WhatsApp from Hoo, a Facebook message from Chatham: every one lands in a single inbox on your phone. No more checking five apps, no more finding a three-day-old enquiry sat in Messenger.
Why it matters
Enquiries come from everywhere now: texts, WhatsApp, Facebook, Instagram, your website. Each one is another app to check. The ones you forget to check are where jobs go to die.
See how it worksAI Chat That Books Jobs
When a Medway enquiry comes in and you're busy, the AI replies in seconds, asks the right questions and books the job straight into your calendar. You just turn up.
Why it matters
Answering the same questions forty times a week is a job in itself. And the enquiries that come in while you're working or sleeping are the ones that go cold. The average business takes over 5 hours to respond. By then the customer has hired someone else.
See how it worksReviews On Autopilot
After every finished job the customer gets a polite, well-timed request to leave a review, with a follow-up nudge if they forget. When someone in Medway is comparing three firms, recent reviews from local customers help them choose.
Why it matters
Happy customers rarely leave reviews on their own. Unhappy ones always do. Asking face to face feels awkward, so most businesses never ask, and their Google profile stays thin while competitors stack up stars.
See how it worksAutomatic Reminders
Every booking gets confirmed by text and reminded before the appointment. Customers who need to move a job can say so in advance, which beats crossing the bridge to Strood for an empty house.
Why it matters
A no-show costs you the slot, the fuel and the job you turned down to be there. Most no-shows aren't rude customers, they're forgetful ones. A reminder the day before fixes most of it.
See how it worksWhat it looks like
The text your customer gets after a missed call, and the one inbox every message lands in.
What working with us looks like
Three steps. Two short calls. No homework beyond one form.
Step 1
Quick Call
20 minutes
A straight conversation, not a pitch marathon. You tell us how enquiries reach you now and where jobs slip through. We show you the system working live and tell you honestly if it's not a fit.
Step 2
We build everything
7 to 10 days
You fill in one onboarding form about your business. We build your site, connect your number, train the AI on your services and prices and wire up the reminders and review requests. You keep working.
Step 3
Launch call, then it runs
25 minutes
We walk you through the one app you need on your phone, send a test enquiry through so you watch it get answered and booked, then hand you the keys. From that day it works around the clock.
Two Plans. No Setup Fee. No Contract.
Start where it makes sense for your business and upgrade whenever you're ready. Cancel any time.
Basic
£99 /month
Or £799 a year, save £389
Gets you found on Google and gets the job through the door.
Smart website, so you show up in Google
Online job request form
Missed call text backAI chat that books jobs itselfReviews on autopilotDatabase reactivation campaign
Most Popular
System
£199 /month
Or £1,600 a year, save £788
Everything in Basic, plus this is where it starts running itself.
Everything in Basic
Missed call text back
One inbox for every platform
AI chat that replies and books jobs itself, day or night
Automatic reminders to cut no-shows
Reviews on autopilot
Database reactivation for jobs and reviews, free (worth £500)
Still unsure? Book a quick call first. Twenty minutes, no pressure.
Questions Medway Trades Ask
Do you only work with Medway businesses?
No. We're Kent based and work with trades across the UK. Medway firms get the same system, and we can meet in person if that helps.
Which of the Medway towns do you cover?
All of them: Rochester, Chatham, Gillingham, Strood and Rainham, plus Hoo and the villages. The system is built online and works wherever your customers are.
I work across all five towns. Can my website say so?
Yes. Your site is set up around the towns you actually cover, so each one can have its place rather than a single line that says Medway.
How long until my Medway business is live?
7 to 10 days from the onboarding form. No setup fee, no contract, cancel any time.
Straight off Charlie's phone
Real messages from past clients.
Want The Phone Answered While You Work?
Book a quick call
Twenty minutes, no pressure. If it's not right for your business we'll tell you on the call.